Have you ever entered a store, or walked up to a counter or pulled up to a drive-through window and had people not speak, look sad or angry or be completely rude to you?
I'm sure the majority of us have experienced this poor customer service, and yet these people seem to maintain their positions with these companies. I don't get it. Perhaps the owners and managers are unaware of their behavior, or do they just not care?
If you own a business, and you have people working under you who are the first contacts your clients or potential clients will see, then you need to be involved and make sure they are representing you in the best possible way.
Before hiring, check references. Make sure you train your people adequately, and make sure they understand that complaints from customers and co-workers will be dealt with accordingly.
You can't risk losing business, simply because your employees are fed up, having a bad day, or simply don't care how they treat people.
Be involved in your business in every area, and make sure things are running smoothly and employees are doing their jobs properly. Don't expect others to do this for you. Successful businesses have owners who are involved!
No comments:
Post a Comment